Entrusting a property management company with the care of your home or apartment is a strategic decision that can save you time and enhance your returns as a landlord and investor. However, selecting the right property management company is essential for the success of your investment. 

In this guide, we will outline essential guidelines to consider when interviewing potential property managers to ensure they align with your goals and expectations.

Reputation and Results

1. Client Testimonials and Reviews

Begin your search by evaluating the reputation of potential property management companies. Explore client testimonials and reviews online to gauge the experiences of current and former customers. Positive feedback is a strong indicator of a company's reliability and success.

2. Industry Recommendations

Reach out to individuals in the real estate and property management industry for firsthand recommendations. Discuss their experiences with property management companies and inquire about their recommendations. Professional associations such as the National Association of Residential Property Managers (NARPM) can also indicate adherence to industry standards.

3. Performance Metrics

Assess the performance of a property management company by examining their ability to achieve above-market rents and maintain a low vacancy rate. Companies with proven results should be prioritized during your selection process.

Procedures and Processes

1. Effective Operations

Successful property managers operate with consistent and effective procedures and processes. During interviews, inquire about how they prepare properties for the market, advertise, conduct showings, screen tenants, handle maintenance requests, manage security deposits, conduct inspections, and address overdue rent.

2. Legal Compliance

Verify that the property management company's operations align with local, state, and federal laws. Compliance is essential to protect your investment and ensure that all processes are conducted ethically and legally.

3. Trust and Confidence

Choose a property management company that instills trust and confidence. As they play an important role in safeguarding your investment and generating revenue, you should feel assured in their ability to handle every aspect of property management professionally.

Communication and Technology

1. Effective Communication

Strong communication is vital in the landlord-property manager relationship. Seek a company that communicates effectively with both tenants and vendors. Clear communication fosters a positive environment and ensures that all parties are on the same page.

2. Technological Integration

Stay up-to-date on your property's condition by choosing a property management company that leverages the latest technology. Look for features such as online portals for owners to approve repair invoices, check statements, and monitor property performance. Tenants should also have access to online portals for maintenance requests, bill payments, and communication with the property management company.

Hiring a property management company is a significant decision that requires thorough screening to ensure a trustworthy, transparent, and reliable partner for your investment. Consider the company's reputation, effective procedures, and communication practices during the selection process. 

Your investment deserves a management company that prioritizes honesty, transparency, and reliability. Ready to find a property management company that checks all the boxes? Contact us today to discuss how we can help you manage your property.